Yes, if you are connected to one of our heat networks then energetik is the only supplier of heat and hot water to your property.
We have worked hard to put our customers’ needs first when deciding how we do business. We trust that our services and prices are of a level that you will be very happy with, and are working with the Heat Trust to provide independent protection for our customers.
We want to ensure that all of our customers receive the right service to meet their needs. If you have special requirements or a disability, we will do our best to help you. To make sure we can help, you should contact us so we can add your details to our Priority Services Register (PSR).
Just contact us, register your need and we’ll be able to help.
There’s lots of resources and useful advice out there, to help you save energy, money and the planet. Here are some of our favourite sources.
Energy Saving Trust – get independent and impartial advice to help you
Government advice – check your eligibility for government grants and benefits
Citizens Advice – lots of useful resources, tools and advice on energy and your rights
We want to hear about it if you aren’t happy.
If you’ve just got a query about your heat supply or the way we do things at energetik, you can call us, write to us, or email [email protected].
If you would like to make an official complaint about any aspect of our service, we will take it seriously. We will work hard to resolve the problem and capture your feedback so we can learn from it.
Please explain to us what the problem is so we can understand what’s gone wrong. You can call us on 0333 241 4551, write to us or email us at [email protected]. We’ll get back to you within 10 working days (hopefully sooner) and try to sort it out for you.
Download our Complaints Procedure for more information.
