How do I top up my heating credit?
We have lots of top-up options to choose from, so you can pay in the way that suits you best.
We have put together a short video clip that explains everything you need to know. We advise you watch it before reading on:
You don’t have to stick to one top-up method, you can pick and choose from any of the following:
Regular Top-up
Gives you the convenience of a regular payment as often as you decide.
You can decide the amount you want to be added to your balance, and on which day or date every week or month. The amount will be charged from a debit or credit card of your choosing.
It means you can keep track of your outgoings easily and you don’t ever have to trek to a shop to make a payment.
Auto Top-up
Make sure you never run out of credit by automatically topping up whenever your balance drops below a certain level.
Simply log in to your online account or give us a call to set up details of your preferred payment card, and the balance you’d like on the auto top-up.
Managing Auto top-up
You can manage your Auto top-up preferences online. You can:
- Change your Auto top-up amount
- Change the credit/debit card you use to pay for Auto top-up
- Cancel your Auto top-up
Anytime Top-up
You can always make an instant top-up in addition to auto or regular top-ups, at any time. You can top up online or using our payment phone service, which is available 24 hours per day, seven days a week.
This is handy if you find you need to have your heating on longer or use more hot water than usual.
Paying in person
If you prefer to pay for your heating and hot water in person or you like using cash, it’s no problem.
All our customers receive a PayPoint card when they register. You can use this card to make payments at lots of local shops and supermarkets. You can pay for heating credit with cash, credit and debit cards.
To find your local PayPoint provider visit www.paypoint.com/en-gb
