The responsibility for the pipe within the development/buildings rests with the developer. It is much more straightforward to have the asset that runs through risers and ceiling voids within the building owned by the building owner, and not have to provide property rights to us, energetik. Otherwise there would be protracted and complicated decisions about the associated split insurance obligations and damage liabilities, etc.
We want to ensure that all of our customers receive the right service to meet their needs. If you have special requirements or a disability, we will do our best to help you. To make sure we can help, you should contact us so we can add your details to our Priority Services Register (PSR).
Just contact us, register your need and we’ll be able to help.
There’s lots of resources and useful advice out there, to help you save energy, money and the planet. Here are some of our favourite sources.
Energy Saving Trust – get independent and impartial advice to help you
Government advice – check your eligibility for government grants and benefits
Citizens Advice – lots of useful resources, tools and advice on energy and your rights
We want to hear about it if you aren’t happy.
If you’ve just got a query about your heat supply or the way we do things at energetik, you can call us, write to us, or email [email protected].
If you would like to make an official complaint about any aspect of our service, we will take it seriously. We will work hard to resolve the problem and capture your feedback so we can learn from it.
Please explain to us what the problem is so we can understand what’s gone wrong. You can call us on 0333 241 4551, write to us or email us at [email protected]. We’ll get back to you within 10 working days (hopefully sooner) and try to sort it out for you.
Download our Complaints Procedure for more information.
